myWorld for Salesforce

myWorld for Salesforce is the leading choice for Salesforce customers to unlock the hidden value of their network information to increase sales win rates, improve customer satisfaction and drive engineering productivity.

myWorld for Salesforce
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Product overview

Many communications and utility companies use Salesforce extensively in their sales and customer service operations, and increasingly this is extending into network operations. These solutions have been very successful but lack embedded integration with network asset connectivity, location and real-time status information. This leads to delays, mistakes and poor customer service as backlogs of tasks and information requests mount up on the engineering department, taking their focus away from building new revenue generating network. 

myWorld for Salesforce is now available on AppExchange

 

myWorld for Salesforce gives sales, customer service and operations staff self-service access to the accurate and reliable network engineering, capacity and serviceability information they need to effectively sell to and service customers, allowing engineering to focus on building new projects. Context-aware myWorld maps are built in to the Salesforce workflows and screens that these departments use every day.

Business value:

  • Increased sales win rates
  • Faster, more accurate quotes
  • Improved customer satisfaction
  • Faster customer response times
  • Increased engineering productivity

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myWorld for Salesforce

myWorld for Salesforce

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myWorld for Salesforce

myWorld for Salesforce - Check capacity of fiber to the building

myWorld for Salesforce – Lay out construction route to generate estimate

myWorld for Salesforce – Street View assessment of construction site conditions

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