Ubisense today announced it has launched myWorld for Salesforce on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in new ways. myWorld is a scalable and configurable geolocation enterprise platform built for communications and utility network operators. It enables customers to tap into the hidden value of their complex spatial asset and engineering systems, increasing productivity, reducing costs, enhancing customer service and helping to improve network performance[i].
Built on the Salesforce Platform, myWorld for Salesforce is currently available on the AppExchange.
myWorld for Salesforce
myWorld offers sales, customer service and operations users self-service access to the detailed network engineering, capacity and serviceability information they need to increase win rates and improve customer experience. Sales and service reps will be able to respond directly to customer requests and issues quickly and effectively, freeing up engineering to focus on important network projects. myWorld provides context-aware map views within the Salesforce workflows and screens that departments use every day.
Comments on the News
Richard Petti, CEO at Ubisense, said, “myWorld delivers efficient integration of critical network and operational information to Salesforce users. The new product accelerates response times, improves quality and elevates customer experience for telecom, cable and utility customers. myWorld is currently used by more than 30,000 professionals[ii] and we are looking forward to helping many more realise the benefits of the solution through the launch of the new myWorld app.”
“We are happy to welcome Ubisense onto the AppExchange, as they provide customers with an exciting new way to unlock the value of their geospatial network inventory data and drive value," said Mike Wolff, SVP, ISV Sales, Salesforce. "The exponential growth of the AppExchange underscores the enormous opportunity the entire Salesforce ecosystem has in creating cutting-edge solutions and driving customer success."
About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 5,000 solutions, 5 million customer installs and 70,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.
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[i] myWorld customers have seen average savings of 30 minutes per day per field tech resulting in greater productivity and a reduction in MTTR.
[ii] There are more than 30,000 myWorld user licences in operation
myWorld for Salesforce
Many communications and utility companies use Salesforce extensively in their sales and customer service operations, and increasingly this is extending into network operations. These solutions have been very successful but lack embedded integration with network asset connectivity, location and real-time status information. This leads to delays, mistakes and poor customer service as backlogs of tasks and information requests mount up on the engineering department, taking their focus away from building new revenue generating network.
myWorld for Salesforce is now available on AppExchange.
myWorld Enterprise Platform
myWorld enterprise location intelligence platform transforms the ability of infrastructure companies to manage their geographically dispersed assets by providing a real-time digital twin of physical operations that can be securely shared by thousands of field and office staff, connected seamlessly to other critical enterprise systems.
Now all departments and contractors can coordinate resources and activities to maximise productivity, quality and safety across Planning, Design, Construction, Operations, Sales and Customer Service.