The challenges for a VP Operations and Maintenance working in Electric include ...
Changes are happening all the time in the network, making it difficult to give field techs up-to-date information.
When a field tech is responding to an event they need to know the latest state of the network, including both the static assets and the effect of outages on the network, giving them the information and equipment to fix the problem.
For VPs of Operations, myWorld helps coordinate operations teams and resources by providing field technicians and operations centre staff with a single, up-to-date location-enabled view of the network to improve situational awareness and decision-making.
Having the right information can reduce truck rolls by 10%.
Improve service reliability
Pro-actively resolve problems before they impact customers and accelerate outage triage and restoration to improve CAIDI and SAIFI.
Operations must always monitor and assure the reliability and quality of services being provided to customers on the network. One challenge is how to become more pro-active to detect and resolve problems before they impact customers. Another problem is how to accelerate the process of triaging outages and restoring service, so you can meet challenging targets like CAIDI and SAIFI.
Regular inspection and preventative maintenance programs are key for maximizing network reliability and performance. Keeping these on schedule can be very difficult when those technicians are often drawn in to respond to outage activity.
For VPs of Operations and Maintenance, myWorld improves scores, like CAIDI and SAIFI, and lowers customer outage minutes by providing field technicians and operations center staff with a single location-enabled, real-time view of network operations to improve situational awareness and coordination of resources. myWorld provides an integrated view of all relevant engineering and operations systems, including real-time outage analysis and performance trends, so problems can be identified and resolved with minimal impact to customers.
Empower NOC and field operations teams to meet ever-escalating productivity targets like work orders per day, while maintaining quality.
Operations departments are challenged to do more with less. Their performance against productivity metric goals like work orders completed per field technician and tickets triaged per dispatch center are heavily scrutinized and difficult to achieve. These goals are raised year-over-year, leaving operations executives to find new ways to boost their teams' productivity while maintaining quality.
For VPs of Operations and Maintenance, myWorld increases productivity by reducing time-to-understand, reducing unnecessary truck rolls, reducing non-productive field technician time waiting for information from the NOC or engineering, and improving coordination and communication between the NOC and field technicians.
One large utility estimates that myWorld has delivered a 14% increase in field technician productivity.
myWorld Network Insight
myWorld Network Insight delivers an array of simple-to-use data analytics and visualisation tools that enable anyone in your organisation to rapidly investigate reliability issues on your network, to help determine the root cause of problems and optimise your maintenance programs.
myWorld Inspection & Survey
myWorld Inspection & Survey is a flexible software platform that enables operations teams to create, optimise and perform all required field inspections and surveys digitally. Its versatile architecture enables deployment in weeks at any utility or communications company.
myWorld Inspection & Survey transforms workers’ ability to collect inspection data by enabling them to capture information on any mobile device, eliminating paper-based processes. It delivers advanced regulatory reporting and facilitates the optimal efficiency of company-wide inspection operations.
myWorld Damage Assessment
Electric utilities are challenged by geographic distances, changing regulations, legacy systems and processes, increasing technological network complexity and the natural environment in their mission to deliver a reliable service to increasingly educated consumers. When storms or emergencies hit they need to restore power as safely, quickly and predictably as practically possible.
myWorld Damage Assessment is a flexible software platform that enables utilities operations teams to drive efficiencies throughout the damage assessment process during storms or emergency events. It dramatically improves overall field communication as well as the speed and quality of information collection, which has a direct positive impact on predictable restoration time and SAIDI and CAIDI performance.
myWorld Capture manages the collection of construction as-built, red-lining, and data correction details from staff and contractors in the field, submission for QA review, and feed to core engineering systems like GIS. Technicians can easily record and submit changes in the field on their mobile device and are notified when their changes have been processed. All interested parties can stay co-ordinated and keep track of status as updates move through the process.
It runs on the myWorld Platform so myWorld Capture has proven enterprise scale synch of data and application updates to keep field workers productive when offline.
myWorld Enterprise Platform
myWorld enterprise location intelligence platform transforms the ability of infrastructure companies to manage their geographically dispersed assets by providing a real-time digital twin of physical operations that can be securely shared by thousands of field and office staff, connected seamlessly to other critical enterprise systems.
Now all departments and contractors can coordinate resources and activities to maximise productivity, quality and safety across Planning, Design, Construction, Operations, Sales and Customer Service.