VP Operations and Maintenance

VP operations and maintenance communications, telecom and cable

The VP of Operations needs to drive productivity and reduce costs while increasing service performance and reliability on a network that is expanding and increasing in complexity.

The challenges for a VP Operations and Maintenance working in Communications include ...

Manage change and complexity

 

 

Increase network performance

Reduce cost

 

Manage change and complexity

New architectures and devices are being deployed at a rapid pace, making it difficult to keep teams coordinated on current state of the network.

Competition and market demand are accelerating the rate of innovation and development of the network to provide new products and services and higher bandwidth. These network extension and upgrade programs are increasing the complexity of network operations by introducing new architectures and devices at an unprecedented rate. This rapid rate of change makes it increasingly difficult to keep everyone coordinated on the current operational state of the network, work in progress and plans for future projects.

For VPs of Operations, myWorld helps coordinate operations teams and resources by providing field technicians and operations center staff with a single, up-to-date location-enabled view of the network to improve situational awareness and coordination of resources.

Compared to other methods of collecting as-built updates from the field with delays of 30 to 60 days, myWorld can cut that to one to two days

Increase network performance

Pro-actively resolve problems before they impact customers, and accelerate outage triage and restoration to reduce MTTR.

Operating in a highly competitive market, the bar is always being raised for operations to monitor and assure the reliability, speed and quality of services being provided to customers on the network. One challenge is how to become more pro-active to detect and resolve problems before they impact customers.  Another problem is how to accelerate the process of triaging outages and restoring service, so you can meet challenging targets for customer outage minutes and Mean Time To Repair (MTTR).

Regular inspection and preventative maintenance programs are key for maximising network reliability and performance. Keeping these on schedule can be very difficult when those technicians are often drawn in to respond to customer impacting break/fix activities.

For VPs of Operations, myWorld reduces MTTR and customer outage minutes by providing field technicians and operations center staff with a single location-enabled, real time view of network operations to improve situational awareness and coordination of resources.

myWorld provides an integrated view of all relevant engineering and operations systems, including real time equipment status and performance trends, so problems can be identified and resolved before customers are affected.

MTTR can be reduced by up to 25%.

Reduce cost

OPEX budgets are flat and in many cases being cut, so operations departments have to find ways to take costs out of their business. 

OPEX budgets are flat and in many cases being cut, so operations departments have to find ways to take costs out of their business.  These cuts often come in the form of headcount reduction of employees and contractors, so the challenge is to raise the productivity of the remaining team to maintain quality and reliability of network services to customers.

For VPs of Operations, myWorld reduces costs by reducing time-to-understand, reducing unnecessary truck rolls, reducing non-productive field technician time waiting for information from the NOC, and improving coordination and communication between the NOC and field technicians.

One large utility estimates a 14% increase field technician productivity.

Drive productivity

Empower NOC and field operations teams to meet ever-escalating productivity targets like work orders per day, while maintaining quality.

Operations departments are challenged to do more with less. Their performance against productivity metric goals like work orders completed per field technician and tickets triaged per dispatch center are heavily scrutinized and difficult to achieve. These goals are raised year-over-year, leaving operations executives to find new ways to boost their teams' productivity while maintaining quality.

For VPs of Operations and Maintenance, myWorld increases productivity by reducing time-to-understand, reducing unnecessary truck rolls, reducing non-productive field technician time waiting for information from the NOC or engineering, and improving coordination and communication between the NOC and field technicians.

One large utility estimates that myWorld has delivered a 14% increase in field technician productivity.

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