Matt Jones, Solution Architect at Ubisense and James Sanders, Senior Director Product Marketing at Ubisense, hosted a webinar on how to connect Salesforce to your network inventory data to deliver these key benefits:
• Increase sales win rates
• Faster, more accurate quotes
• Improve customer satisfaction
• Faster customer response times
• Increase engineering productivity
By bringing critical network-centric information into the CRM workflow, a new level of speed and agility can be realised, which drives greater win rates and a better customer experience.
myWorld for Salesforce gives sales, customer service and operations staff self-service access to the accurate and reliable network engineering, capacity and serviceability information they need to more effectively sell to and service customers, allowing engineering to focus on building new projects. Context-aware myWorld maps are built in to the Salesforce workflows and screens that these departments use every day.
This webinar is now available to view on demand.
myWorld for Salesforce
Many communications and utility companies use Salesforce extensively in their sales and customer service operations, and increasingly this is extending into network operations. These solutions have been very successful but lack embedded integration with network asset connectivity, location and real-time status information. This leads to delays, mistakes and poor customer service as backlogs of tasks and information requests mount up on the engineering department, taking their focus away from building new revenue generating network.
myWorld for Salesforce is now available on AppExchange.
myWorld Enterprise Platform
myWorld enterprise location intelligence platform transforms the ability of infrastructure companies to manage their geographically dispersed assets by providing a real-time digital twin of physical operations that can be securely shared by thousands of field and office staff, connected seamlessly to other critical enterprise systems.
Now all departments and contractors can coordinate resources and activities to maximise productivity, quality and safety across Planning, Design, Construction, Operations, Sales and Customer Service.