Support for our customers

We want to ensure that you gain the maximum benefit from Ubisense products and services. Our highly professional team and broad range of online guides are dedicated to providing support, at every step. You’ll always have access to the help and guidance you need.

Premium Support

For direct, personalised assistance from our team, we offer support and maintenance contracts. If you’d like to find out more, please get in touch with your nearest Ubisense office

 

Geospatial / myWorld customers

If you have a current contract with Ubisense, please contact us at one of the following:

[email protected] in North and South America

[email protected] in Europe, Asia, Africa, and Australia

 

RTLS / SmartSpace customers

If you are a SmartSpace customer then please refer to our dedicated technical and support website as detailed below.

If you have any queries relating to AngleID, please visit the AngleID website (see below), which offers a range of materials to help answer your questions. 

For any other queries, please email us directly at [email protected]

SmartSpace support

The SmartSpace website provides a range of information including:

  • Descriptions of all SmartSpace's modular features
  • Conceptual information to support your understanding of SmartSpace
  • How-to information and tips on installing and configuring SmartSpace

To register on the SmartSpace website, go to http://www.ubisensesmartspace.com and click on Request access to SmartSpace.

Read more SmartSpace support website
AngleID

For customers who use AngleID, we have an online documentataion and help centre dedicated to AngleID containing information, videos, FAQs and much more.  

Key benefits of using AngleID include:

  • Zone-based location: Define up to eight zones per AngleID readerand report when tags enter and exit each zone. Combine up to three readers together for even more flexibility.
  • Easy setup in less than 10 minutes: The intuitive click-and-drag interface makes set up easy, without needing a technical expert or extensive training program.
  • Works in metallic environments: Detect tags on metal surfaces accurately and reliably, even in complex moving industrial and logistics environments.
Read more AngleID support website
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