Many communications and utility companies use Salesforce extensively in their sales and customer service operations, and increasingly this is extending into network operations. These solutions have been very successful but lack embedded integration with network asset connectivity, location and real-time status information. This leads to delays, mistakes and poor customer service as backlogs of tasks and information requests mount up on the engineering department, taking their focus away from building new revenue generating network.
myWorld for Salesforce is now available on AppExchange.
myWorld for Salesforce gives sales, customer service and operations staff self-service access to the accurate and reliable network engineering, capacity and serviceability information they need to effectively sell to and service customers, allowing engineering to focus on building new projects. Context-aware myWorld maps are built in to the Salesforce workflows and screens that these departments use every day.
- Increased sales win rates
- Faster, more accurate quotes
- Improved customer satisfaction
- Faster customer response times
- Increased engineering productivity