myWorld for Salesforce

myWorld for Salesforce is the leading choice for Salesforce customers to unlock the hidden value of their network information to increase sales win rates, improve customer satisfaction and drive engineering productivity.

myWorld for Salesforce
myWorld for Salesforce
Product overview

Many communications and utility companies use Salesforce extensively in their sales and customer service operations, and increasingly this is extending into network operations. These solutions have been very successful, but they lack embedded integration with network asset connectivity, location and real-time status information. This leads to delays, mistakes and poor customer service as backlogs of tasks and information requests mount up on the engineering department, taking their focus away from building new revenue generating network

     

 

 

 

myWorld for Salesforce gives sales, customer service and operations staff self-service access to the accurate and reliable network engineering, capacity and serviceability information they need to effectively sell to and service customers, allowing engineering to focus on building new projects. Context-aware myWorld maps are built in to the Salesforce workflows and screens that these departments use every day.

Business value:

  • Increased sales win rates
  • Faster, more accurate quotes
  • Improved customer satisfaction
  • Faster customer response times
  • Increased engineering productivity

Related Documents

Data sheet
Data sheet
myWorld for Salesforce

myWorld for Salesforce

myWorld for Salesforce enables Salesforce customers to unlock the hidden value of their network information for sales and operations teams to increase sales win rates, improve customer satisfaction and drive engineering productivity.

Read more
myWorld Inspection & Survey - Communications

myWorld Inspection & Survey - Communications

Communications network operators have a large number of geographically dispersed assets that require regular inspection for maximum network reliability, safety and regulatory compliance. On top of this is the challenge of an aging infrastructure, greater network complexity and increasing environmental impacts all of which make effective inspection and survey critical to ongoing efficiency and profitability

Read more
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